Water Supply Management System

In a time when smart infrastructure is rapidly transforming traditional industries, Vietnam’s water utilities are looking to modernize their operations to meet increasing demand, reduce waste, and ensure long-term sustainability. PhamLam, a trusted supplier of industrial equipment to major water utility companies, recognized the need for a digital transformation that would go beyond hardware—by embedding intelligence into every device.

To achieve this, PhamLam partnered with MLTech Soft to develop a powerful Water Supply Management System integrated with IoT technology. This solution enables real-time monitoring and optimization of water consumption, flow distribution, and supply management across regions.

The Challenge: Limited Visibility and System Fragmentation in Utility Operations

Water utility providers face numerous operational and logistical obstacles in their mission to deliver clean, consistent, and cost-efficient water to households and industries. For PhamLam, the goal wasn’t just to sell equipment—but to elevate their offering by empowering utility clients with meaningful data and complete system visibility.

To achieve that, several critical pain points first had to be addressed:

• Lack of real-time data visibility: Traditional systems only offered periodic or manual data retrieval, leaving utilities blind to ongoing system behavior.

• No anomaly detection: Leakage, overconsumption, or irregular flow often went unnoticed until it escalated into larger issues.

• Device and protocol diversity: Each utility partner used a wide variety of equipment and sensor types, requiring a solution that could adapt and integrate with disparate hardware.

• Decentralized system management: Without a centralized platform, operations teams had to manually collect and reconcile data from multiple sources.

• Security and access management: Sensitive infrastructure data needed to be protected while still allowing appropriate access to engineers, supervisors, and external partners.

PhamLam needed a unified, scalable platform that could bridge these gaps—working seamlessly across devices, ensuring secure data exchange, and giving their clients real-time control over regional water infrastructure.

The Solution: An IoT-Enabled Platform for Real-Time Water Monitoring

To meet this need, MLTech Soft developed a custom-built IoT-enabled Water Supply Management Platform that centralizes monitoring, streamlines operations, and enhances visibility across water systems.

The solution collects and processes real-time data from a wide array of IoT sensors and devices deployed throughout pipelines, treatment plants, and distribution points. These data streams—covering flow rates, pressure levels, consumption patterns, and system health—are securely transmitted to the cloud and presented through an intuitive, web-based interface.

To deliver the best results, the platform is equipped with several essential features:

• Real-time monitoring: Utilities can track water flow, detect anomalies, and respond to issues as they occur.

• Interactive supply distribution maps: Visual representations of infrastructure allow engineers to understand system behavior geographically.

• Anomaly alerts: The system flags unusual patterns—such as drops in pressure or spikes in consumption—helping teams act before problems escalate.

• Role-based access control: Different user levels (admin, engineer, partner) ensure appropriate data access and control.

• Flexible integration: The platform supports a wide range of IoT protocols and device types, allowing for plug-and-play scalability.

Designed for both performance and resilience, the platform operates through a secure, cloud-hosted web interface, fully optimized for desktop and mobile access. Whether on-site or in a centralized control center, utility teams can monitor, manage, and respond to water infrastructure needs with speed and precision.

The Result: Smarter Utility Management with Data-Driven Decision-Making

Since its deployment, the Water Supply Management System has become a transformative asset for PhamLam and their utility clients. The platform has enabled water providers to:

• Reduce water loss and leakage, thanks to earlier detection and smarter system alerts

• Improve service reliability, by proactively addressing infrastructure issues before they affect supply

• Optimize operational efficiency, through centralized monitoring and data-driven decision-making

• Simplify regulatory reporting, with accurate, exportable data accessible from a unified dashboard

• Accelerate digital transformation, turning traditional water infrastructure into smart, IoT-connected systems

PhamLam now delivers not just equipment, but an end-to-end smart utility solution that positions them as a forward-thinking leader in Vietnam’s water management sector.